SUPPORT & CONTACT
We’re here.
Plugin support, licensing questions, feature requests, refund requests — here is where to start. We read everything and respond to every reasonable inquiry.
Typical response time: 1–2 business days
HOW TO REACH US
Three channels. One team.
PLUGIN SUPPORT
WordPress.org forums
Once Jexii plugins are approved in the WordPress.org directory, each will have a free public support forum. Post there for bug reports, how-to questions, and compatibility issues. The developer watches every thread. In the meantime, use the email channel below.
Coming when plugins are listed on WP.org.
[email protected]
For plugin support (before WP.org listing), licensing questions, refund requests, and general inquiries. Include your order confirmation email for faster handling of billing issues. We respond within 1–2 business days.
POLICIES
Refunds & legal
We offer a 14-day refund on all plugin licenses, no questions asked. Email the order address with your license key and we’ll process it promptly. See our Refund Policy, Terms of Service, and Privacy Policy for the full details.
BEFORE YOU EMAIL
A few things that speed up responses.
For plugin issues: include your WordPress version, PHP version, and which plugin is affected. A brief description of what you expected vs. what happened is usually enough to get started. For billing: include your order email and the last 4 digits of the card used.
We don’t provide general WordPress support — questions about the block editor, hosting, or third-party plugins are outside our scope. The WordPress.org support forums are a good resource for those.
READY TO START?
See what Jexii can do.
Browse the full plugin suite or jump straight to the one you need.
Free tiers available · Paid plans for power users